Jun 29
Documents recently unsealed in a three-year-old lawsuit against Dell show that the company’s employees were actually aware that the computers were likely to break. Still, the employees tried to play down the problem to customers and allowed customers to rely on trouble-prone machines, putting their businesses at risk. Even the firm defending Dell in the lawsuit was affected when Dell balked at fixing 1,000 suspect computers, according to e-mail messages revealed in the dispute.
In Suit Over Faulty Computers, Window to Dell’s Fall - NYTimes.com
Apple needs some competition, its unfortunate that Dell has stagnated to this. I guess there’s always Lenovo, Sony and HP*.
* As far as I’m concerned HP is the only viable competitor in Dell’s price point, but I’m not a fan yet. Hopefully WebOS changes this.
